I'm starting a new part to this blog. I have the whole family part, and the technical part, now its time for the bitch part. This is going to be an on going bitch about Customer Service in Birmingham Alabama. So why this part? It is a pet peeve of mine. I hate it when someone is employed in a customer service position and they SUCK at it. Why do people work in these positions when they should be doing something like I don't know picking up trash along the highway! I understand people have bad days, I understand life is not always fair but if you work in Customer Service "GET OVER IT". For the Corporate People and Business owners around, watch your people. CS Rating will * start for SUCK customer server, horrible period, up to ***** for Awesome Customer Service. If no * then the customer service is dead! The staff should be fired and the store closed.
To Start:
Walgreen's Store Number 6033 at 1815 9th Ave. N., Bessemer, Al 35023
CS Rating: *
We had our daughter call in our normal prescriptions, and we spend $300 easy a month on, being my wife and myself are both on monthly medications. Normally we go to Hueytown Walgreens, but knowing we where going to be late, we decided to call them into this store. They where called in at 3:30 PM with a pick up of 7:00 PM. When we arrived there was a small line of 3 people. We arrived at 8:00 P.M and the girl says "Oh these where called in for 7:00 P.M, give me a minute to get them filled." This minute turned into us leaving after 9:00! This is crazy at any one point they had three people working the back, one at the drive thru, and one up front at register. With a max of 5 people picking up prescriptions. This is in efficient and ridicules. The pharmacist was in the back literally throwing prescriptions and slamming things. He almost reminded me of a 3 or 4 your old, I was waiting on him to drop and just start crying.
What is the point of them putting drive thru's in? This is about one of the stupidist ideas someone at Walgreen's ever cam up with? Or it is an idea that needs to be fixed. I thought the idea of the drive thru was to have a place to drop off or pick up? Tonight there was a pick up at the drive thru and it was there when we arrived. It continued to sit there and was still threre when we left. I seriously believe they where dead in the pick up if it wasn't for the obnoxious ringing of the bell! I almost can't fault them since they where sitting so long, even though the two people working the front and drive through where arguing over who was handling the customer?!?! Yes they where arguing at one point over who was getting this customers prescriptions.
One lady that was waiting very patiently for her prescriptions finally says "I'll just come back after 10pm and pick them up". So what does the pharmacist do... Fills her prescription keeping my wife and myself sitting waiting even longer.
Want to know where the manager was during this hell time? He was in the pharmacy filling prescriptions! He should have been at the front calming people down, but then I saw some of them women up front and I can't blame him I wouldn't want to be up there either.
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